Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Representative – Customer Services based in India.
This role is central to delivering high-quality customer support across subscription, order processing, and inquiry management workflows within a global publishing environment. You will play a key part in ensuring that customer interactions are handled efficiently, accurately, and with a strong focus on service excellence.
The position involves working across multiple communication channels including email, phone, and chat, ensuring timely resolution of customer queries in line with SLAs.
You will contribute directly to customer satisfaction, retention, and operational efficiency by maintaining high standards of accuracy and responsiveness.
The environment is collaborative, structured, and quality-driven, with strong emphasis on continuous improvement and process consistency.
You will also support reporting, documentation, and cross-functional initiatives aimed at improving service delivery.
Overall, this is a great opportunity for someone passionate about customer experience and operational excellence in a knowledge-driven organization.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Representative – Customer Services based in India.
This role is central to delivering high-quality customer support across subscription, order processing, and inquiry management workflows within a global publishing environment. You will play a key part in ensuring that customer interactions are handled efficiently, accurately, and with a strong focus on service excellence.
The position involves working across multiple communication channels including email, phone, and chat, ensuring timely resolution of customer queries in line with SLAs.
You will contribute directly to customer satisfaction, retention, and operational efficiency by maintaining high standards of accuracy and responsiveness.
The environment is collaborative, structured, and quality-driven, with strong emphasis on continuous improvement and process consistency.
You will also support reporting, documentation, and cross-functional initiatives aimed at improving service delivery.
Overall, this is a great opportunity for someone passionate about customer experience and operational excellence in a knowledge-driven organization.