Job Description
Job Summary The SOCC Duty Officer reports to the Director, System Operations Control Centre. The Duty Officer is responsible for overseeing all flight and ground operations while considering all factors affecting aircraft maneuverability such as, meteorological conditions, maintenance, load planning and communication. Duties & Responsibilities Supervise System Operations Control Centre (SOCC) personnel while on duty. Motivate and engage team members by establishing an inclusive environment that encourages respectful and professional interactions at all times Communicate positively and effectively to all team members; encouraging their participation in decisions affecting them Oversee and manage the company’s flight and ground operations while on duty Plan, direct, coordinate and communicate daily operational activities to all relevant Porter departments and outstation personnel Liaise with government and airport authorities as it pertains to operational matters that occur while on shift Responsible for the overall management and assignment of flights to be operated. Manage the delaying and cancellation of flights Manage the recovery of the flight schedule during IROPS + 48 hours ahead Analyze weather and ATC conditions to formulate plans to maintain schedule integrity Ensure the timely dissemination of pertinent information to all departments impacted by aircraft swaps, flight delays, cancellations and any such details that may affect the operation Ensure aircraft assignment that complies with MEL, corporate and maintenance requirements Initiate and coordinate Porter Emergency Response call out when required. Coordinate the team member schedule for the SOCC Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy All other duties as assigned by the Manager, SOCC Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Minimum of two (2) years in an airline operations center or two (2) years’ experience as a Type A certified Dispatcher. One year supervisory or lead experience preferred. Working knowledge of CARs 705. Restricted Radio Telephone Operators Certificate. Ability to communicate effectively (written, oral, presentation) with all levels of the organization. Strong people manager and coach. Ability to multi-task and manage numerous priorities at once. Location Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
Minimum of two (2) years in an airline operations center or two (2) years’ experience as a Type A certified Dispatcher. One year supervisory or lead experience preferred. Working knowledge of CARs 705. Restricted Radio Telephone Operators Certificate. Ability to communicate effectively (written, oral, presentation) with all levels of the organization. Strong people manager and coach. Ability to multi-task and manage numerous priorities at once.
Supervise System Operations Control Centre (SOCC) personnel while on duty. Motivate and engage team members by establishing an inclusive environment that encourages respectful and professional interactions at all times Communicate positively and effectively to all team members; encouraging their participation in decisions affecting them Oversee and manage the company’s flight and ground operations while on duty Plan, direct, coordinate and communicate daily operational activities to all relevant Porter departments and outstation personnel Liaise with government and airport authorities as it pertains to operational matters that occur while on shift Responsible for the overall management and assignment of flights to be operated. Manage the delaying and cancellation of flights Manage the recovery of the flight schedule during IROPS + 48 hours ahead Analyze weather and ATC conditions to formulate plans to maintain schedule integrity Ensure the timely dissemination of pertinent information to all departments impacted by aircraft swaps, flight delays, cancellations and any such details that may affect the operation Ensure aircraft assignment that complies with MEL, corporate and maintenance requirements Initiate and coordinate Porter Emergency Response call out when required. Coordinate the team member schedule for the SOCC Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy All other duties as assigned by the Manager, SOCC