Retail Operations Manager (m/f/d)

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

 

YOUR TASKS:

 

• Retail Operations: Oversee daily operations of all Singapore DTC stores, ensuring smooth processes and premium customer service
• Business Performance: Monitor KPIs, review store performance, and drive sales growth, profitability, and operational excellence
• P&L Management: Hold full P&L responsibility per store, creating and reviewing models to ensure profitability and cash flow
• Store Projects: Lead new store openings, renovations, and retail projects on time, on budget, and in line with brand standards
• Campaign Execution: Partner with stakeholders to deliver impactful retail campaigns and in-store activations that drive traffic
• Process Optimization: Develop, implement, and improve SOPs to maximize efficiency, compliance, and consistency across stores
• Team Leadership: Coach, train, and motivate Store Managers to achieve business goals while building a customer-focused culture
• Cross-Functional Support: Collaborate with HR, Finance, Merchandising, and Marketing to resolve issues and enhance store success

 

YOUR PROFILE:

 

• Leadership Skills: Proven ability to lead, motivate, and inspire retail teams to achieve targets and deliver best-in-class customer service
• Analytical Skills: Strong financial and analytical abilities to manage P&L, review KPIs, and optimize store performance for sustainable profitability
• Retail Expertise: Minimum 5 years’ multi-store retail operations experience, ideally in footwear, fashion, or lifestyle brands
• Educational Background: Bachelor’s degree in Retail, Business, Management, or a related field preferred
• Brand Passion: Enthusiastic advocate for the Birkenstock brand with a genuine passion for product and customer experience
• Operational Excellence: Skilled in managing day-to-day store operations independently while aligning with global retail strategies
• Language & Tech: Fluent in English, other languages a plus; proficient in Microsoft Office and experienced with retail systems
• Working Style: Dynamic, hands-on, and resilient professional, comfortable in both retail and office environments, with flexibility for regional travel

 

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application, stating your salary expectations!

If you have any further questions, please contact [email protected].