Technical Support Engineer - Tier 3 (Healthcare/SaaS/EHR/MySQL)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer – Tier 3 (Healthcare/SaaS/EHR/MySQL) based in the United States.

This role sits at the highest level of technical escalation within a mission-critical healthcare SaaS environment, supporting complex electronic health record (EHR) systems used by clinical and administrative teams. You will act as the final escalation point for high-severity technical issues, responsible for deep root cause analysis across application, database, and integration layers. The position requires a highly analytical mindset to distinguish between configuration issues, data integrity problems, and true application defects. You will collaborate closely with Engineering, Product, and Customer Success teams to stabilize production environments and ensure uninterrupted service for healthcare providers. Beyond troubleshooting, you will influence product quality by identifying systemic issues and improving long-term platform reliability. This is a high-impact, remote U.S. role for a technical expert who thrives in complex, high-stakes environments.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer – Tier 3 (Healthcare/SaaS/EHR/MySQL) based in the United States.

This role sits at the highest level of technical escalation within a mission-critical healthcare SaaS environment, supporting complex electronic health record (EHR) systems used by clinical and administrative teams. You will act as the final escalation point for high-severity technical issues, responsible for deep root cause analysis across application, database, and integration layers. The position requires a highly analytical mindset to distinguish between configuration issues, data integrity problems, and true application defects. You will collaborate closely with Engineering, Product, and Customer Success teams to stabilize production environments and ensure uninterrupted service for healthcare providers. Beyond troubleshooting, you will influence product quality by identifying systemic issues and improving long-term platform reliability. This is a high-impact, remote U.S. role for a technical expert who thrives in complex, high-stakes environments.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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