Account Manager, Digital and Social

Account Manager, Digital / Social

Location: Old Street, London, WC2H OEW

Type: Full-time, permanent. Hybrid (minimum of 2 office days per week)  

Salary band: £36K - £40K

About Zeno London 's ZDX team

Zeno London is a communications agency powered by a collective of digital natives, creative thinkers and strategic experts. Together, we bring bold thinking and innovative execution to our clients across a wide spectrum of sectors - from consumer brands to B2B powerhouses.  At the heart of our digital offer sits the ZDX team, a team of social strategists, content creators and influencer marketing specialists who shape and power digital programmes across the agency. From audience first social strategy to culturally relevant content and performance led influencer partnerships, ZDX blends insight with creativity to deliver work that drives conversation and results. Our expertise is broad, reflecting the diversity of the brands and sectors we support. 

About the role 

As an Account Manager in the ZDX team, you will play a key role in managing and delivering digital, social and influencer programmes across a range of clients. This is a hands-on, fast-paced role for someone who understands how brands show up on social, how creators can build credibility and engagement, and how digital activity can be planned, delivered and measured effectively.

You’ll be responsible for the day-to-day management of client work, helping to turn briefs into clear plans, overseeing campaign delivery, managing content and influencer programmes and ensuring work is delivered to a high standard. 

You’ll be confident leading client conversations, managing timelines and deliverables, and working closely with senior digital leads, account teams, our design team, paid specialists and external partners. 

Ideally you’ll be someone who is comfortable with both managing detail and contributing ideas. You’ll bring strong knowledge of social platforms, influencer marketing and paid social, with the ability to translate performance data into clear, useful recommendations. You’ll also support junior team members, helping them develop their skills while ensuring activity runs smoothly across accounts. 

Key Responsibilities:

Client and Campaign Delivery  

• Manage day-to-day digital and social activity across a range of clients, including content planning, campaign delivery, influencer coordination, paid support and reporting. 

• Act as a key client contact for digital work, managing requests, timelines, expectations and deliverables with confidence and clarity. 

• Support senior leads in responding to briefs, shaping campaign plans and identifying opportunities for social, influencer and paid activity.

Content and Influencer Management  

• Oversee the development and delivery of social content plans across platforms including Instagram, TikTok, Facebook, YouTube and LinkedIn.

• Content development - working with other teams to create and launch campaign content 

• Support influencer programmes, including talent research, shortlisting, outreach, briefing, content management, contracting and reporting.

Performance and Analysis 

• Set up, manage and review reporting templates for social, content, paid and influencer campaigns. 

• Analyse performance data and translate results into clear commentary, recommendations and next steps. 

• Work with paid specialists to support content promotion and paid social activity across relevant platforms. 

• Stay up to date with changes across social platforms, creator marketing, paid media, content formats and digital best practice, sharing relevant insights with the team.

Ideal Candidate Profile  

• Experienced digital operator: 4 years’ experience in an agency or in-house role, with strong hands-on experience across social and influencer programmes delivery.  

• Confident client and campaign manager: Comfortable managing day-to-day client relationships, timelines, deliverables, approvals and multiple workstreams at pace.  

• Strategically-minded digital communicator: Able to identify opportunities, contribute ideas and apply cultural, platform and audience insight to strengthen social programmes and campaign recommendations. 

• Social, influencer and paid fluency: Strong understanding of key social platforms, creator marketing and paid social, with the ability to apply platform best practice to client work.  

• Insightful, organised and collaborative: Able to translate performance data into clear recommendations, support junior team members and work effectively with account, creative, studio, strategy and paid specialists.