Please see more information about QBE careers here 

• Location: Open to all QBE office locations nationally 

• Type: Permanent, Full-time 

• Hybrid Working (2 days a week in the office) 

The opportunity  

We are looking for experienced Claims Officer's to join our catastrophe claims team, managing end-to-end property claims from major events like hail, cyclones, storms, floods, and bushfires. This hybrid role offers the chance to work autonomously while being part of a fast-paced, supportive team that values resilience, trust, and a strong work ethic. 

About QBE  

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. 

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. 

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Your new role  

• Manage end-to-end catastrophe claims across events such as hail, cyclones, storms, floods, and bushfires. 

• Apply case management expertise to assess, process, and resolve claims efficiently and empathetically. 

• Handle property claims with accuracy and compliance, ensuring timely and fair outcomes for customers impacted by catastrophic events. 

• Operate independently in a hybrid environment while contributing to a high-performing, collaborative team. 

• Demonstrate resilience and sound judgement in a fast-paced environment. 

About you   

• Proven experience in claims or case management within insurance or similar environments 

• Demonstrated portfolio management experience, managing multiple claims or clients concurrently. 

• Confident engaging with a wide range of stakeholders, with strong communication and relationship management skills. 

• Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast-paced environment. 

• High attention to detail with a strong focus on quality and compliance. 

• Customer-focused mindset with experience in roles involving multiple touchpoints and service delivery. 

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 

To learn more about benefits of working with us, click here. 

Rewards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates 

To learn more about our achievements, click here. 

How to Apply  

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

Your career. At the heart of it.  

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].