Mortgage Technology - Senior Encompass Administrator

Position Overview The Senior Encompass Administrator is a highly motivated and experienced professional responsible for managing and optimizing the Encompass Loan Origination System. This role works closely with the Mortgage Technology team, business stakeholders, and development resources to support day-to-day system operations, drive process improvements, and ensure system stability and compliance.   This position plays a critical role in enhancing system performance, supporting integrations and delivering scalable solutions that improve operational efficiency across the organization.   Key Responsibilities Partner with business and technology teams to improve system efficiency, scalability, and user experience Manage and maintain Encompass system configurations, ensuring alignment with business objectives and compliance standards Serve as an escalation point for complex system and integration-related issues Analyze vendor releases and technical documentation to assess system impact and coordinate testing and deployment Lead User Acceptance Testing (UAT) efforts, including planning, execution, and validation Identify opportunities for automation and process improvement across the loan lifecycle Collaborate with internal teams and external vendors to implement and support integrations (e.g., Partner Connect, APIs, third-party services) Monitor and manage support requests to ensure timely resolution within Service Level Agreements (SLAs) Maintain system documentation to support audits, regulatory requirements, and internal standards Contribute to operational initiatives, special projects, and ongoing system enhancements Education and Experience Minimum of 5 years of Encompass Administration experience Experience with Encompass integrations, including Encompass Web, Partner Connect, OB, and related services Strong understanding of mortgage operations and loan origination processes Bachelor’s degree or equivalent work experience preferred Skills and Qualifications Ability to work independently while also collaborating effectively across teams Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Excellent analytical and problem-solving capabilities Strong attention to detail and commitment to quality and accuracy Excellent written and verbal communication skills across all levels of the organization Customer-focused mindset with a commitment to delivering high-quality support Proficiency in Microsoft Office applications Willingness to continuously learn and adapt to new technologies and processes Demonstrates initiative, sound judgment, and a commitment to professional growth Job Details Job Type: Full-time Department: Mortgage Technology