Job Description
Job Summary:
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
- Serve food and beverage items in a knowledgeable, friendly and helpful manner to all guests
Responsibilities:
- Greet all guests at table
- Respond to guest inquiries regarding menu, wine list, Music Hall
- Inform guests of daily specials and make recommendations
- Suggestively sell menu items, beverages, desserts, etc.
- Anticipate and respond to guest needs
- Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
- Organize and prioritize service per appropriate service sequence
- Take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through micros terminal
- Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
- Deliver food and beverages to table
- Perform opening/running/closing duties according to HOB policy
- Maintain line of sight/atmosphere control by circulating through work area throughout shift
- Have the ability to memorize menus and daily specials
- Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished
- Clean spills on tables or around work area
- Maintain HOB safety and sanitation standards
- Prepare guest checks (on micros terminal) and check for accuracy
- Receive payment and process cash, credit card or traveler’s check transactions
- Have knowledge of all music, promotional or special events in the house
- Assist other servers or other employees as needed
- Required to occasionally work Special Events that are scheduled throughout the venue
Qualifications:
Required:
- Food Handler Certification (Health Card), Responsible Alcohol Awareness Training Certification or Equivalent
- 2-5 years high volume experience in restaurant operations
- Working knowledge of high volume restaurant operations and safe, responsible alcohol service
- Standard food preparation/presentation
- Skill in guest relations
- Wine & Liquor knowledge
- Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
- High School Diploma
Preferred:
- Point of Sales knowledge, preferably MICROS
Physical Demands/Working Environment:
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 25 lbs using proper lifting techniques
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.