Retail Operations

Lead retail operational management across O&O channels and provide operational support for Partner Retail channels
Ensure consistent execution of operational standards, policies, and processes
Drive operational excellence across stores through disciplined execution and follow-up
Monitor operational compliance including inventory, staffing, store standards, and process execution
Identify operational gaps and implement improvement actions
Support operational readiness for promotions, launches, seasonal transitions, and new initiatives

Retail Analytics & Business Performance

Own weekly and monthly retail performance reporting and analysis
Monitor key KPIs including sales, traffic, conversion, ATV, UPT, AUR, labor productivity, and store productivity
Analyze business trends and provide actionable recommendations to channel leaders
Support store segmentation and productivity improvement initiatives through data-driven insights
Prepare business review materials and operational updates for leadership meetings
Track execution progress and follow-up on key business priorities
Lead PER package development and support retail real estate investment evaluations through productivity analysis, sales forecasting, and operational feasibility assessment

Retail Training & Capability Development

Lead Retail Training function and oversee field capability development across all retail channels
Own onboarding and training programs for store managers and retail teams
Drive selling capability, operational excellence, and consumer experience training
Identify capability gaps through KPI analysis and field feedback, and implement improvement plans
Build consistent execution standards and retail excellence culture across stores
Coach and develop field teams to improve operational discipline and business performance

Cross-Functional Execution

Act as key operational liaison between HQ and field teams
Coordinate execution across Retail, Merchandising, MPIM, VM/BX, Marketing, HR, and Finance teams
Support implementation of promotions, campaigns, seasonal launches, and strategic initiatives
Ensure clear communication and execution alignment across all retail channels

Retail Process & Governance

Support development and implementation of retail operational processes and governance
Drive process simplification and operational efficiency improvements
Monitor execution consistency and follow-up on key operational priorities
Support retail systems and operational workflow improvements

Manager, Retail Operations

Job Description