Strategic Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.

This role sits at the center of enterprise customer engagement, owning a portfolio of high-value strategic accounts and ensuring long-term success across complex global organizations. You will act as a trusted advisor to senior stakeholders, helping customers achieve measurable outcomes through adoption, optimization, and expansion of a technology platform. The role combines relationship leadership, technical fluency, and strategic planning, with a strong focus on driving retention and growth. You will collaborate closely with cross-functional teams including Product, Sales, and Engineering to align customer needs with product evolution. Operating in a fast-paced, remote-first environment, you will lead executive business reviews, influence customer strategy, and proactively mitigate risks across your portfolio. This is a highly visible position where your impact directly shapes customer value and business outcomes.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.

This role sits at the center of enterprise customer engagement, owning a portfolio of high-value strategic accounts and ensuring long-term success across complex global organizations. You will act as a trusted advisor to senior stakeholders, helping customers achieve measurable outcomes through adoption, optimization, and expansion of a technology platform. The role combines relationship leadership, technical fluency, and strategic planning, with a strong focus on driving retention and growth. You will collaborate closely with cross-functional teams including Product, Sales, and Engineering to align customer needs with product evolution. Operating in a fast-paced, remote-first environment, you will lead executive business reviews, influence customer strategy, and proactively mitigate risks across your portfolio. This is a highly visible position where your impact directly shapes customer value and business outcomes.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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