Team Lead, Non-Global Programs

Team Lead, Non-Global Programs Singapore – Hybrid working mode In this role, you will provide high quality administrative services to the various businesses we support as Middle Office, assisting Middle Office Management with day-to-day leadership of a team which provides services to a variety of stakeholders by acting as the primary point of contact from an operational perspective

What you’ll be DOING What will your essential

include

Ensure that both individual & corporate targets are met while fostering continuous development of staff

Ensure that staff remain motivated, focused, engaged & act according to the AXA XL values

Provide feedback to staff both formally & informally, and discover training needs and provide coaching

Handle the complex accounts and Strategic clients for the team

Act as Underwriting Assistant for Property and Construction for key activities

Continually look to enhance the efficiency of the processes

Introduce, develop and document improved ways of data analysis and operational processes with the Operations Lead

Managing a group up to 10 individuals Oversee performance evaluation, development, training and cross training of staff

Coordinates schedule for overtime, sick and vacation time for the unit; effectively manages back up staff as needed Monitoring business activity and report on operational metrics for the team as required

Distribute and ensure a balance workload among staff

Delegate tasks and set deadlines

Demonstrate proactive involvement and assist with leadership in any project work

Assist in interviewing and hiring of new employees for the department

Ensure that all functions within the team follow relevant procedures and are compliant with regulatory requirement

Completing quality control on the output to ensure accuracy of work (e.g. exposure bases, limits, coverage extensions, modifications, etc.)

Ensure compliance of the unit with Internal or External Audit and Peer Reviews

Collaborating and corresponding verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks

Perform any duties as assigned

Act as effective deputy/alternate for Middle Office Management as may be required You will report to the Operations Lead, ASIA

BRING We’re looking for someone who has these

and skills: Previous supervisory experience essential Have the confidence to make decisions appropriate to defined area of authority and effective communication skills Have a logical and innovative approach to providing solutions to complex problems Have awareness of compliance procedures & regulatory reporting

Be able to work under own initiative and manage priorities in order to meet tight deadlines Technical Knowledge - Understands day-to-day workflow, system implications, and time sensitivities; maintains technical and industry knowledge needed for role, keeps up-to-date on technical development Uses technical knowledge to resolve problems and present solutions Social Intelligence - Recognizes and responds to the needs and concerns of others; adapts working and communication style to meet the style of others, respects and appreciates individual differences in perspective and background; able to constructively bring issues out into the open Results / Outcome Focus - Takes responsibility for given tasks and works to deliver in line with deadlines and expectations; acts with the appropriate sense of urgency and works to achieve results in spite of barriers or challenges

Analytical Thinking - Seeks out and examines applicable data and information to make informed decisions and prioritize work; breaks down problems into simpler and manageable tasks and works to understand the bigger picture

Client Service - Builds and maintains the conditions that make service excellence possible and worthwhile; listens to customers and continually realigns systems and actions to what customers want and need; demonstrates ability to deliver on time and with quality; earns respect and viewed as subject matter expert

Negotiating and Persuading - Acts as a liaison between Operations and Underwriting; asking relevant questions, ensuring checks and balances are in place, and presenting ideas and/or solutions that address the most important challenges or opportunities

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave

Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity

AXA XL is an

Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive

and personalized, inclusive

that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see axaxl.com/sustainability.