Back to jobsInstall and modify Agfa and 3rd party products (DR and CR)
Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely
Assist R&D and HQ in problem solving and risk analysis
Train the customers
Escalate when necessary problems to 2nd and 3rd tier support
Service incidents documentation
Manage and perform preventive/corrective maintenance on Agfa products reporting according to our procedures
Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
Identify opportunity for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required
To manage return of equipment and parts in a compliant timely manner to company procedures