Senior Field Applications Engineer - Elysia

Key Responsibilities

• Manage customer relationships with Elysia, serving as a primary point of contact from the end of the sales phase and into active technical engagements.
• Develop a thorough technical understanding of specific customer applications.
• Coordinate with internal teams to ensure products and services are delivered to customers on schedule and at quality.
• Guide and mentor customers as they adopt Elysia products, helping them maximize the value of Elysia software when integrated in their applications.
• Provide direct technical support to customers when they encounter difficulty.
• Create technical solutions for customers, such as data analyses, testing plans, or documentation.
• Develop internal software solutions as needed to facilitate analysis, simulation and deployment of our product.
• Develop in-depth knowledge of customer needs across the industry, and drive Elysia product development by identifying product gaps and advocating on behalf of our customers internally.
• Directly participate in Elysia product planning and development process.