Service Desk Engineer

Responsibilities: • Working in a shift rotation as part of our 24x7 service operation. • Act as the second and third level of escalation for technical issues, providing expert assistance to Level 1 Support Engineers. • Independently investigate and resolve complex technical problems related to software applications, hardware components, and network infrastructure. • Develop and maintain technical knowledge base articles, documentation, and best practices to aid in issue resolution and knowledge sharing. • Prioritize and manage multiple support tickets, ensuring timely and effective resolution for customers. • Communicate with customers...