SERVICE ADVISOR
Job Description
Service Advisor — Bob Johnson Maserati and Alfa Romeo
Bob Johnson Maserati and Alfa Romeo is an authorized retailer and service center for Maserati and Alfa Romeo. We are committed to delivering a world-class ownership experience that reflects the performance, heritage, and craftsmanship of these iconic Italian brands. Our team takes pride in precision service, personalized attention, and exceeding client expectations
Why Bob Johnson Maserati and Alfa Romeo?
At Bob Johnson, you’re not just taking a job — you’re joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry, ensuring you and your family are supported with top-tier benefits.
We are seeking an experienced and customer-focused Service Advisor to support our Maserati and Alfa Romeo clients. This role serves as the primary point of contact between customers and the service department, ensuring a seamless, luxury-level service experience from check-in through vehicle delivery.
The ideal candidate is polished, detail-oriented, and knowledgeable about high-performance or European vehicles.
What You’ll Do
As a Service Advisor, you are the vital connection between our customers and our technicians. You’ll deliver an exceptional service experience by:
· Greeting customers with professionalism and genuine care
· Listening to customer concerns and documenting vehicle issues clearly
· Scheduling appointments and managing the flow of work through the service department
· Writing accurate, detailed repair orders and recording technician notes
· Providing clear, honest estimates of time, cost, and labor
· Advising customers on routine maintenance and manufacturer-recommended services
· Monitoring repair progress and communicating updates throughout the day
· Contacting customers with any changes to timelines or estimates and securing approval for additional work
· Ensuring every customer leaves satisfied, informed, and confident in their service experience
· Maintaining high standards of professionalism, communication, and customer care
- Ensure compliance with dealership and manufacturer standards
What We’re Looking For
· A customer-service mindset with strong communication skills
· Ability to multitask in a fast-paced, high-volume environment
· A positive, team-oriented attitude
· Previous service advisor or automotive experience preferred
· Strong organizational skills and attention to detail
- Knowledge of European or luxury automotive brands is a plus
- Valid driver’s license with clean driving record
Preferred Skills
- Experience with high-performance or luxury vehicles
- Familiarity with manufacturer warranty processes
- Proven track record in customer satisfaction and sales performance
- Ability to thrive in a fast-paced, high-expectation environment
- Sales-oriented mindset with strong customer satisfaction focus
Why Join Our Team?
- This is an opportunity to work with two of the most prestigious names in Italian automotive engineering. If you are passionate about performance vehicles and delivering exceptional client experiences, we invite you to apply and grow your career with us.