Renewal Agent

Responsibilities: Must meet monthly objectives set out by Leader Greet, inform clients and conduct visits of rental apartments Ensure all renewal inquiries are handled as per provided instructions Follow-up on phone messages within 24 hours Meet with customers and address their needs for renewals, modifications and assignation, etc. Ensure post renewal follow-up Complete all required administration for the position on a tablet Coverage of the leasing office during month end or when there are CSR shortages Perform other tasks such as assigned by Leader   Experience and Educational Requirements: Knowledge of computer applications: Word, Excel Two (2) years of experience excelling in customer service and sales Detailed knowledge of BPMS, Boardwalk policies and procedures is an asset   Technical Requirements: Must have a reliable vehicle and driver's license Ability to learn and adapt to rapidly changing systems and new technology Familiarity with computer tablets is an asset   Non-Technical Requirements: Professional approach and aware of the importance of delivering quality customer service Excellent learning and problem-solving capabilities Availability to work various shifts (evening and weekends) Flexibility and attention to details Ability to take responsibility for all actions and decisions and to follow through Excellent communication skills Strong planning and organizational skills coupled with ability to multi-task and prioritize Excellent time-management skills Ability to handle sensitive and confidential information Ability to remain calm and to stay in control of any situation with patience, empathy and understanding Ability to work independently (self-managed) with efficiency and with other associates in a team environment Ability to learn quickly and to adapt to change Knowledge of the different amenities available  Dedicated to building better communities for all our Customers and surrounding communities