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Job Description
Responsibilities
- Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
- Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
- Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
- Handling cash and cashless transactions for customers according to Global Blue guidelines
- Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
- Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
- Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes
- Back-office tasks such as preparing documents that need to be created, archived, and managed for the daily process at the counter
Main KPI’s
- Refund mistake ratio
- Numbers of Transactions
Competencies & Skills
- Reliable and trustworthy handling of cash amounts
- Fluent in German and English; additional languages are an advantage • Positive attitude towards colleagues and a good team player
- Customer facing
- Solution-oriented work approach
- Experience in using Microsoft Office programs
- Stress resistance
Qualifications and education requirements
- Preferably 1-2 years of professional experience in customer service
- Flexibility regarding working hours
- Willingness to work shifts, weekends, and holidays
- Clean criminal record in accordance with airport requirements