Account Manager - Global Accounts

Responsibilities

• Manage a portfolio of / and merchant active stores
• Delivery of own sales targets – own portfolio of Accounts with sales operational metrics (e.g. Refund Ratio, Non-Exit Point Ratio, Non-Cash, MCC, and other KPI targets)
• Improve merchants’ knowledge and expertise regarding our services
• Perform, manage and coordinate SELL-OUT, and business support activities for assigned portfolio of merchants (TFS)
• Accurate use of CRM to plan, record and report account specific activity
• Follow GB guidelines and usage of GB sales tools 
• Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way

Additional: Division of work in percentage (please note that this is subject to change depending on business):

• Commercial – [40%]
• IT– [5%]
• Finance – [5%]
• Administration – [10%]
• Reports Management – [10%]
• Business Development - [10%]
• Customer Service - [20%]

Main KPI’s

• Hunting/Farming KPI (to be determined)
• Non Exit Point % and Non Cash Refund %
• MCC%
• Additional KPIs to be solidified after hire

Competencies

• Leadership
• Business Acumen
• Communication
• Agility
• Negotiation Skills
• Relationship Management

Skills

• Self-motivated, customer-focused and target driven
• Team player 
• Structured and organised 
• Excellent customer relationship and management skills
• Business acumen and commercial understanding of all stages of the sales cycle
• Strong negotiation and influencing skills
• Excellent written/verbal communication and presentation skills
• High aptitude in selling solutions and services
• Problem solving skills
• Good knowledge of MS Office products and CRM tools
• Proactive Attitude is a must

Qualifications and education requirements

• Strong written and conversational English (ability to communicate effectively in English)
• Fluent in Korean (written and spoken)
• Ideally has strong knowledge of retail, and/or tourism/hospitality industries
• Results oriented, with demonstrated examples of achieving KPIs and/or sales targets
• Minimum 2 years’ experience in Account or Sales Management
• Good understanding of inbound travel business
• Excellent presentation skills to attend partner and client meetings
• Strong oral and written communication skills
• Candidate with good network within retail industry highly preferred