Casual ICC Wales Driver

Celtic Manor Collection Job Description and Person Specification DEPARTMENT Transport/Concierge POSITION Casual Driver GRADE REPORTS TO Transport Manager/Concierge Manager Note: This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their Senior Manager. POSITION OVERVIEW Responsible for providing a 5 star service to Resort customers and staff members. Responsible for driving guests around the Resort and ensuring that the Resort vehicles are kept in good working order. To interact with guests where ever possible providing assistance, care and attention and always striving to exceed our guests expectations . Assist when necessary the Sense of Arrival team with parking cars and handling luggage. To drive staff members around the Resort and off site i.e. Newbridge on Usk. To support the Sense of Arrival concept as described in the sense of arrival document. GENERAL Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort’s business goals of profitability and service quality. Establishes and maintain effective and positive relationships within the team as well as other departments. Complies with the resort’s Health and safety, Hygiene policies as well as all other resort policies and procedures. Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs. To perform related duties and special assignments as and when required. JOB FUNCTIONS Communication Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other. Budgets Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these. S tandards Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements. Controls Maintains an understanding of the controls in place that monitor performance of the Department. Structure Respects the organisational structure in place and the duties and responsibilities of all team members. Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives. Team Ensuring you are trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience. Delivery Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department. Responsible for all stock and the care and control of all professional equipment within your working environment. Responsible for the cleanliness and presentation within your working environment in accordance with set standards. Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation. Responsible for escalating any complaints to the Department Manager immediately, providing full details. Reports for duty properly dressed in the correct uniform and is well groomed, to a five star standard. Must have a sound knowledge of the daily/weekly events schedule within the Resort, in order to be able to advise guests accordingly. Responsible for checking and maintaining the cleanliness of all equipment in accordance with set standards To pro-actively greet all guests warmly and welcome them to the Celtic Manor Resort. To possess excellent knowledge of the Resort and be able to advise guests accordingly. To understand the resorts computer systems in order to ensure you have a full up to date knowledge of the Resort daily activities including Events, VIP arrivals and departures. Have a good working knowledge of surrounding area, attractions and places of interest. To transport guests to and from the Manor, Lodge, Academy, 2010 Clubhouse and Newbridge on Usk as and when required. Valet park guest vehicles when required. To transport management and other staff to and from the Manor, Lodge, Academy and 2010 Clubhouse as and when required. Provide a meet and greet service for VIP guests requiring off site transport. To ensure that Resort vehicles are clean, tidy and presentable at all times. To ensure that Resort vehicles are well maintained and checked regularly, appropriate action to taken when required, e.g. adding air to tyres etc. To offer all guests assistance with luggage, golf clubs and other belongings when using Resort transport. To open vehicle doors for all guests and ensure that they are comfortable and safe. To ensure that all luggage and other guest belongings are handled with care and in an organised manner. Responsible for performing the ultimate customer service in accordance with the standards expected and trained by the Transport Manager. Training Responsible for attending all required training as scheduled. Leadership Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience. Is present for all briefings and debriefs conducted by the Supervisor on duty. Team Building Responsible for contributing to team building sessions both within and outside the resort. Checking Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required. Evaluation Contribute to compiling periodic reports based on the checking process. Contributes to the analysis of information gathered and in proposing changes within the department. Innovation Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.