Field Service Tech I

Responsibilities

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities. With 

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE

• Brightstar seeks a Lottery Field Services Technician in Stockton, CA to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support.
• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

YOUR BRIGHTSTAR BENEFITS

We believe great work deserves great rewards. Here’s a glimpse of the benefits that help our team shine (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical, dental, and vision benefits start on day one of being an Brightstar employee
• 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
• 3 weeks of paid vacation (accrued) per year, prorated first year
• 401k with employer match and 100% vested day one
• Company paid parental leave, life insurance, short term disability and long-term disability

Qualifications

• • High school degree or GED equivalent required.
  • 1 or more years of experience in a customer service-related position
  • 1 or more years of experience in technical repairs, IT support, PC skills, automotive, or mechanical type skills
  • Must possess a valid driver's license, have a good driving record

   

  Physical Requirements

   

  • Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
  • Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
  • May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self