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Key Account Customer Quality Engineer

Busch Group
San Jose, CA$85K - $105K / yearPosted 3 weeks ago
Full-timesenior

Job Description

  • Ensuring failed products are channeled timely to the service center or factory for failure analysis
  • Investigating out-of-the box product failures for under warranty units, or for customer reported field failures, making sure a Root Cause is determined and a suitable Corrective Action is proposed
  • Communicating with Engineering, Quality, Support departments
  • Coordinating the redaction of a Failure Analysis Report, often in 8D format
  • Ensuring that the Failure Analysis reports are issued within the customer’s time requirements

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    About Busch Group
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    Key Account Customer Quality Engineer at Busch Group | Renata