Specialist Application Support (gn) Vollzeit/Teilzeit (hybrid)

Do you want to play an active role in the growth of a company and turn big plans into reality? Then join our team! You can expect exciting challenges, an inspiring environment and a work culture that combines flexibility and collaboration – with our 60/40 rule and modern offices in Ratingen as a meeting place for ideas. As part of our team, you will take on the following tasks: You will ensure that our customers get off to a smooth start with our digital solutions and provide them with the knowledge they need to use them safely and efficiently. You will be the central point of contact for all product and application-related questions about Cockpit, TMS, FMS, Analytics and DKV LIVE. You will handle enquiries and complaints in a solution-oriented manner and ensure lasting clarification. You will collect and analyse customer feedback and drive the continuous improvement of our support processes. You will identify additional needs and support our customers in selecting suitable digital services for long-term customer loyalty.