105163 OPERATIONS MANAGER I (Manager of Parking & Student ID Services)

Plan, implement, and manage all aspects of campus parking and ID services across one or more campuses. Oversee daily operations including permit management, parking enforcement coordination, citation processing, and ID card issuance. Develop and maintain operational procedures to ensure efficiency, consistency, and service quality. Monitor program performance and implement continuous improvement initiatives. Supervise full-time, part-time, and student staff supporting parking and ID operations. Recruit, train, schedule, and evaluate staff performance. Establish service standards and ensure consistent delivery of customer service. Foster a culture of accountability, professionalism, and continuous improvement. Serve as the primary point of contact for parking and ID-related inquiries and concerns. Develop communication strategies to educate the campus community on policies and services. Ensure a high level of customer satisfaction through responsive and effective service delivery. Support campus events through parking coordination and visitor services. Serve as the primary point of contact for parking and ID-related inquiries and concerns. Develop communication strategies to educate the campus community on policies and services. Ensure a high level of customer satisfaction through responsive and effective service delivery. Support campus events through parking coordination and visitor services. Oversee parking management systems, digital permitting platforms, and ID card systems. Support implementation and optimization of technologies such as license plate recognition (LPR) and mobile payment solutions. Ensure data integrity, system security, and appropriate access controls. Identify and implement strategies to enhance revenue while maintaining equitable access for students. Ensure proper internal controls, reconciliation processes, and compliance with college financial policies. Manage auxiliary revenue streams including parking permits, visitor parking, and ID-related fees. Manage relationships with third-party vendors providing parking systems, ID services, and related technologies. Monitor vendor performance and ensure compliance with service level agreements (SLAs). Assist in procurement processes, including RFP development and vendor evaluation. Coordinate system upgrades, maintenance, and issue resolution. Preform other duties as assigned and as needed.