Customer Coordinator Atlanta, GA

What you will do

As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, maintaining square footage needed for budget, and preparing daily packets for measures, production, and installs. This role must also handle the immediate needs of the customer and accounts. 

Job Expectations:

• Ensure measures are scheduled within 72 hrs. of the customer-ready date while maintaining the integrity of routes and ensuring volume for business needs are met.
• Ensure installs are scheduled within 48 hrs. of the confirmation date while maintaining the integrity of routes and ensuring volume for business needs are met.
• Monitor measure & install square footage, reporting KPI attainment to management
• Communicate and coordinate shop follow-up and expedite orders when needed.
• Participate in and interact with internal teams on a regular basis to ensure timely responses to customers/orders.
• Maintain CRM updated with all customer changes/notes. 
• New packets for production are supplied by the shop's daily deadline.
• Assist customers with in-shop slab viewing and layouts.