After-Sales Engineer

Active management of 0-KM claim handling and support field claim handling based on data analysis following group Problem Resolution Process (GPQ) requirements. Claim settlements (incl. 0-km field warranty reimbursement and negotiation) Support key account leaders and customer relationship/commercial leader in negotiation of customers’ services quality agreements Manage customer interface team (RQE – Resident Quality Engineer) Customer audits/visits, ECM (Engineering Change Management) – translate VOC and VOB, establish trust from customer. Manage customer quality process including escalation. Make processes measurable, report in customer satisfaction, claims, warranty, follow up the gap closure in a regular manner. To complete other tasks that leader assigned.