Assistant Operation Manager (Merchandising)
Job Description
ALWAYS Marketing was founded in 1999.
Headquartered in Shanghai, Always has an established presence in Malaysia and Hong Kong, with plans of expansion throughout Asia-Pacific.
Today, Always Marketing (M) Sdn Bhd is one of the largest and most resourceful marketing services companies in Malaysia.
We provide a full spectrum of Total Field Marketing Solutions: “Sell In" to “Sell Out", “Activation Strategic Planning”, “On-The-Ground Execution” and Service Offerings, including Promoter & Merchandising Management, In-Store Activation / Promotion, Retail Audit / Mystery Shopper, Event / Road Show, POSM Management and Premium / Gifting.
Our exclusive in-house field force solution has secured many projects across the South East Asia region, mostly well-known FMCG clients. Our IT Business Services team is responsible for delivering prioritized stories focused on maximizing business value for our clients.
Our mission is to deliver value, resolve business problems and formulate high-quality analytical reports to improve client satisfaction while bringing enhanced value to the organization.
We invite you to join an amazing organization where stability, growth potential and motivated work cultures are practised.
We have more than 170 employees in Malaysia and our corporation is growing and expanding.
Be one of our valued people and build a promising career within our dynamic organization.
www.alwaysmkt.com.my
www.facebook.com/AlwaysMarketingMalaysia
www.absolutemkt.com
www.facebook.com/absolutemktcomm
www.facebook.com/InteractivePromoworks
Act as the primary point of contact for the Operations Manager (OM).
Serve as the key liaison for HNB matters.
Monitor team discipline and work ethics, ensuring full compliance with all SOPs.
Review team performance regularly and ensure KPIs are clearly set and achieved.
Analyse BI reports to identify improvement opportunities and close performance gaps.
Drive and deliver overall KPI performance across all team members.
Monitor and track daily activities and productivity of team members.
Conduct weekly WIP meetings with OM, OE, and Admin to review regional status, sales performance, and operational issues.
Monitor and ensure accuracy of the daily tracking and reporting system.
Perform field visits to audit execution compliance and provide on-site coaching to the team.
Support and undertake ad-hoc duties as required.
- Ensure VIP routes are maintained in tip-top condition at all times.
- Maintain regular engagement and relationship-building with key outlet buyers.
Academic Qualification(s):
- Candidates must possess at least SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration, operations management or equivalent.
- Fluent in Chinese, English, and Malay.
- Candidate must be based in the Central region and willing to travel to Sarawak and Sabah.
- Strong sales drive; results-oriented with a collaborative team-player mindset.
- Proven people management and leadership skills.
- Strong training, coaching, and presentation abilities.
- Friendly personality with excellent communication and interpersonal skills.
- Experience in FMCG industry.