Service Planner I

The Service Planner I is responsible for assisting with the development and planning of the transit network, and other related planning activities at SORTA Metro.

ESSENTIAL FUNCTIONS

• Develops maps, analyses and presentation documentation using GIS, Excel and other computer-based tools
• Develops population projections, maps and financial forecasts for SORTA’s plans and analyzes environmental and societal impacts
• Prepares background or summary reports, documenting project decisions and progress
• Assists with the preparation of transit strategies for inclusion in community and regional plans and programs, and conducts analysis and tasks to support corridor, service and regional planning
• Conducts research and technical analysis, field investigation, documentation and technical analysis
• Provides coordination and outreach for SORTA’s Short-Range, Long-Range and Transit Development Plans
• Prepares reports for presentation to City/County and other elected officials and public groups
• Assists with monitoring, analyzing, and reporting on transit system performance including on-time performance, ridership, miles, and hours
• Assists with monitoring, analyzing, and reporting on regional developments pertaining to population, employment, retail, housing, medical and commercial-industrial activities impacting mass transportation
• Assist in analysis, development, and implementation of Bus Rapid Transit (BRT) services.
• Assists with developing forecasting and budget models for transit related services including passengers, fares, miles and hours
• Participates in public input meetings, public hearings and other forums
• Assist as assigned in special studies and projects
• Assists with monitoring, analyzing, and maintaining SORTA’s Automated Passenger Counting (APC) reporting systems
• Ability to work in compliance with Metro's safety and security policies.
• Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran
• Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department and organization accomplishments
• Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff

Competency Statements

• Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
• Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources
• Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent
• computer skills, accuracy and attention to detail, excellent project management skills

Education

• Bachelor's Degree (in Urban Planning, Geography or related field)

Experience

• 6 – 12 months of experience in transportation, transit planning or analysis.

SKILLS & ABILITIES

Computer Skills

• Advanced working knowledge of word processing, Excel and ArcGIS. Some working knowledge of database systems and presentations.

Certificates & Licenses

• None

Other Requirements

• None

WORK ENVIRONMENT

Office atmosphere.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.