Retention Coach

Do you feel called to serve in a Christian Ministry?

Do you want to serve where you make a difference in the lives of others?

Are you looking for a life-changing work experience?

 

If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, and vocational and spiritual guidance. We get to experience and witness radical life transformations.

 

The Retention Coach serves within the Ministry by ensuring employment retention through supporting, advising, and reinforcing key training lessons to the client building solutions to any barriers

 

Full Time Role

Flexibility with schedule

Core Hours: Monday-Friday 9am-3pm, with flexibility for earlier, later and on weekends

 

Essential Duties And Responsibilities:

• Maintains relationship/communication with employed clients, conducting bi-monthly one-on-one meetings to assess and address any needs  

• Encourages and motivates employed clients to reach their personal and professional goals  

• Builds trust and works with clients to reach their goals 

• Utilizes outreach tactics and retention incentives to ensure clients remain engaged after moving out of Atlanta Mission 

• Assists clients with non-work-related issues by talking through issues and referring clients to available resources 

• Holds responsibility for the job retention of clients for at least 1 year  

• Maintains internal processing database to document work activity, client progress and communications on all clients 

• Facilitates vocational classes pertaining to retention, as assigned 

• Documents clients sessions in Salesforce in a timely manner 

• Collaborates with transitional housing managers to ensure client progress and program compliance to maintain residence 

• Engages with Next Steps team in weekly meetings, special events and team activities 

You will uphold the following Christ-Centered values:

• ​​​​Humbly Serve: You strive to live, Love and Lead like Jesus

• Faithfully Steward: You honor and wisely use the time, talent and treasures that God has provided

• Courageously Innovate: You are driven towards excellence, you continuously learn, adapt and improve

• Joyfully Celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission.

• Strength in Unity: You embrace God’s desire for oneness and kingdom-focused unity.

 

Position Requirements:

• Experience working with economically disadvantaged adult populations, ideally in a coaching capacity 

• Knowledge of how to refer clients to resources: financial, counseling, food banks, housing 

• Strong project management skills and the ability to organize, multitask and prioritize a heavy workload to ensure client’s needs are met in a timely manner 

• Ability to work with minimal supervision 

• Ability to have flexible, unconventional hours to meet clients where they are and accommodate work schedules 

• Ability to speak effectively before groups of customers or employees of organization, preferred 

• High energy and ability to engage others towards a common goal 

• Strong work ethic and business acumen with ability to excel in a fast-paced and high-pressure environment 

• Skilled in personal coaching on a one-on-one and group setting  

• Analytical thinker adept in systems and processes  

• Demonstrated work history of resourcefulness and problem solving  

• Ability to maintain confidentiality of sensitive information  

 

Physical Requirements: 

• Must have the ability to remain in a stationary position (standing, sitting and/or walking)  

• Must have the ability to constantly operate a computer and other office equipment 

• Must be able to communicate accurate information 

• Must be able to occasionally lift up to 35lbs  

 

Environmental Job Requirements:

• Occasionally exposed to outdoor weather conditions during events

• Moderate noise as in a business office environment

 

Special Job Requirements:

• Travel to various locations in the city and to clients’ work locations, as needed 

• Must have a valid GA driver’s license 

• Access to a daily vehicle is preferred 

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What We Offer

Employee Benefits:

• Retirement Savings with Matching Contribution

• Medical Insurance

• Dental & Vision Insurance

Employer Paid Benefits:

• 3 Weeks Paid Time Off accrued during your first year

• 10 Paid Holidays

• 4 Mental Health Days/year

• Life Insurance

• Short-Term Disability

• Travel Assistance Program

• Employee Assistance Program (EAP)

• Medical Concierge

• Spiritual & Professional Training & Development