Product Support Specialist (German-speaking)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist (German-speaking) based in Ireland.

This role sits at the heart of a fast-growing, product-led SaaS environment focused on automating security and compliance for modern businesses across Europe. You will be the first dedicated layer of product support, shaping not only how customer issues are resolved but also how support processes are built from the ground up. Acting as a key bridge between customers, Product, and Engineering, you will handle complex technical queries while ensuring clarity, empathy, and speed in every interaction. The role combines hands-on customer support with ownership of knowledge systems, product feedback loops, and release communications. You will also contribute directly to improving product quality through structured issue tracking, QA checks, and collaboration with engineering teams. This is a high-impact opportunity for someone who enjoys ownership, problem-solving, and building scalable support operations in a dynamic startup environment.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist (German-speaking) based in Ireland.

This role sits at the heart of a fast-growing, product-led SaaS environment focused on automating security and compliance for modern businesses across Europe. You will be the first dedicated layer of product support, shaping not only how customer issues are resolved but also how support processes are built from the ground up. Acting as a key bridge between customers, Product, and Engineering, you will handle complex technical queries while ensuring clarity, empathy, and speed in every interaction. The role combines hands-on customer support with ownership of knowledge systems, product feedback loops, and release communications. You will also contribute directly to improving product quality through structured issue tracking, QA checks, and collaboration with engineering teams. This is a high-impact opportunity for someone who enjoys ownership, problem-solving, and building scalable support operations in a dynamic startup environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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