Senior Manager - Operations (MA Niaga)

Job Description

POSITION GENERAL SUMMARY

To achieve overall MA Niaga retail revenue and optimize operating expenses by strategically managing retail operations and end-to-end distribution logistics. This role ensures a seamless supply chain flow, robust warehouse management, and efficient inventory distribution across all airport outlets.

ESSENTIAL POSITION FUNCTIONS

Sales & Revenue Optimization

• Increase revenue and maximize profitability while reducing costs through well-managed operational and logistical controls, utilizing a clear understanding of the processes that deliver revenue.
• Drive sales and retail improvements through data analysis
• Ongoing review of sales results versus budget and target, ensuring inventory replenishment aligns with high-traffic airport seasons.

Inventory & Distribution Logistics

• Supply Chain & Distribution Management: Oversee the logistics network ensuring the efficient, timely, and secure movement of merchandise from central/bonded warehouses to airport retail outlets.
• Inventory Control: Administer and direct the execution of inventory controls and warehouse management systems (WMS); effectively execute remedial actions to minimize variances, damages, and transit losses.
• Stock Optimization: Maintain optimum stock levels across all outlets by forecasting demand and managing replenishment schedules, preventing both stock-outs of high-demand items and overstocking in limited airport storage spaces.
• Vendor & Logistics Compliance: Coordinate with third-party logistics (3PL) providers, distributors, and custom brokers to streamline receiving processes, customs clearance, and compliance with Malaysia Airports Holdings Berhad (MAHB) security protocols.

Retail & Logistics Operations

• Maintain operations by initiating, coordinating, and enforcing retail operational policies, distribution SOPs, and delivery bay protocols.
• Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management during transit/storage, audit compliance, and people management.
• Contributes to future business development at both strategic and operational levels.
• Plans, identifies, communicates, and delegates key responsibilities and practices to the outlet and logistics management teams to ensure a smooth flow of retail operations.

Staffing & Talent Management

• Effectively recommend, direct, coordinate, and evaluate manpower requirements, responsibility, discipline, and motivation across front-line and back-of-house logistics teams.
• Develop a team of dynamic sales and operational support personnel who are customer-oriented and efficiency-driven to achieve targeted revenue and retain customer loyalty.

Customer & Stakeholder Relations (Internal/External)

• Achieve retail and distribution objectives through frequent and consistent interactions with Clients, Customers, Logistics Partners, Airport Authorities (MAHB), Customs, and Key Company personnel.

Key Challenges

• Navigating Stringent Airport Security and Compliance
• Managing Space Constraints vs. High Demand
• Mitigating High Shrinkage and Inventory Discrepancies
• Managing a High-Turnover Workforce

Skills

• Possess Strong Management, Analytical, Interpersonal Skills
• Committed   towards attracting and retaining talent
• Strong initiative and self-directed, able to work independently with little or no supervision
• Ability to work through others with strong delegation skills
• Strong organizational and follow up skills
• Strong written and verbal communications skill
• Passionate about Service Excellence, Results and Integrity

Relevant Industries

Degree holder with minimum CGPA 3.0 with minimum 7 years relevant experience preferably in Retail Duty Free business or related industry in Management role.

Education

Degree in Business Studies/Administration/ Management or related

Additional Information

Open for Malaysian citizen only. 
Please be reminded that only online application will be entertained. 
Applications should reach us no later than 5 June 2026
Only shortlisted candidates will be notified