Assistant Operation Manager
Job Description
ALWAYS Marketing was founded in 1999.
Headquartered in Shanghai, Always has an established presence in Malaysia and Hong Kong, with plans of expansion throughout Asia-Pacific.
Today, Always Marketing (M) Sdn Bhd is one of the largest and most resourceful marketing services companies in Malaysia.
We provide a full spectrum of Total Field Marketing Solutions: “Sell In" to “Sell Out", “Activation Strategic Planning”, “On-The-Ground Execution” and Service Offerings, including Promoter & Merchandising Management, In-Store Activation / Promotion, Retail Audit / Mystery Shopper, Event / Road Show, POSM Management and Premium / Gifting.
Our exclusive in-house field force solution has secured many projects across the South East Asia region, mostly well-known FMCG clients. Our IT Business Services team is responsible for delivering prioritized stories focused on maximizing business value for our clients.
Our mission is to deliver value, resolve business problems and formulate high-quality analytical reports to improve client satisfaction while bringing enhanced value to the organization.
We invite you to join an amazing organization where stability, growth potential and motivated work cultures are practised.
We have more than 170 employees in Malaysia and our corporation is growing and expanding.
Be one of our valued people and build a promising career within our dynamic organization.
www.alwaysmkt.com.my
www.facebook.com/AlwaysMarketingMalaysia
www.absolutemkt.com
www.facebook.com/absolutemktcomm
www.facebook.com/InteractivePromoworks
About the role
We are looking for an individual who are ready to lead high-performing teams and keep operations running like a well-oiled machine to join us as Assistant Operation Manager to support daily operations, field execution, and team performance to ensure campaigns are delivered efficiently, on time, and with excellence. You’ll work closely with clients, field teams, and internal stakeholders to drive operational success and KPI performance.
Key responsibilities
- Oversee merchandising project, overall daily operations and ensure project effectiveness and KPI
achievements.
• Serve as contact point to clients on merchandising project.
• Monitor and manage headcount fulfillment for the projects (recruitment, onboarding, replacements).
• New project preparation and operational planning.
• Ensure retail performance standard & outlets execution are complied.
• Address to compliments and action to resolve.
• Monitor & review merchandisers’ performance based on the KPIs set.
• Monitor merchandiser performance (including sales achievement of assigned cluster).
• Align with project key account PIC & region sales PIC on SOPs execution.
• Weekly reports compilation, if any
• Market visit/outlet audit.
- Must possess at least SPM or equivalent
- Skills required include team management, product knowledge, inventory management, data analysis, Microsoft savvy and understanding of visual merchandising principles
• Soft skills such as strong communication, interpersonal skills, and the ability to solve problems are also crucial for effective merchandising