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Job Description
About the Role:
We are looking for an experienced and people-first Senior Manager of Revenue Cycle to lead our billing and collections team across a growing multi-site dental organization. This role is hands-on and team-focused: you will supervise day-to-day RCM operations, coach and develop your staff, and ensure claims, AR, and collections workflows run smoothly and efficiently. The right candidate is a strong communicator who thrives in a fast-paced environment, knows dental billing inside and out, and genuinely enjoys building and mentoring a team.
Location & Work Model
Primary base: Remote arrangements will be considered for the right candidate, with periodic on-site visits to our New Hyde Park, NY and Melville, NY headquarters.
What You Will Do:
- Supervise and develop a team of billing specialists, AR follow-up staff, and credentialing coordinators, providing day-to-day coaching, performance feedback, and professional development support.
- Oversee the full claims lifecycle: eligibility verification, claim submission, payment posting, and denial resolution across all supported practice locations.
- Manage accounts receivable follow-up workflows, ensuring outstanding balances are pursued in a timely and organized manner and escalating complex accounts as needed.
- Monitor denial trends, identify root causes, and work with your team to resolve and prevent recurring issues.
- Support patient financial experience by ensuring staff communicate billing information clearly, handle payment plans professionally, and collect point-of-service payments consistently.
- Partner with practice operations teams to resolve billing issues, address payer questions, and support smooth day-to-day financial workflows at the practice level.
- Assist in onboarding newly affiliated practices by helping standardize billing workflows and training incoming staff.
- Track team productivity and operational performance, flagging issues and recommending process improvements to leadership.
- Ensure team adherence to HIPAA, ADA, CDT coding guidelines, and all applicable payer and state billing requirements.
- Coordinate with credentialing staff to support provider enrollment and maintain accurate payer rosters.
What We Are Looking For:
Required:
- 4+ years of experience in dental revenue cycle management, with at least 1 to 2 years in a supervisory or team lead role.
- Solid working knowledge of dental billing and coding, including CDT codes, ADA claim forms, insurance verification, and coordination of benefits.
- Hands-on experience managing accounts receivable and working denied or underpaid claims.
- Demonstrated ability to lead, motivate, and develop a billing team in a multi-location or high-volume environment.
- Strong communication skills with the ability to work cross-functionally with practice staff, operations managers, and finance teams.
- Proficiency with dental practice management software such as Dentrix, Eaglesoft, or Open Dental.
- Working knowledge of HIPAA and dental billing compliance requirements.
Preferred:
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Experience working within a DSO, dental group, or multi-site healthcare organization.
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Familiarity with clearinghouse platforms and RCM reporting tools.
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Associate or bachelor's degree in Healthcare Administration, Business, or a related field.
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Revenue cycle certification (CRCR, CHBME, or equivalent) a plus but not required.
Compensation & Benefits:
Competitive compensation commensurate with experience, including base salary, performance bonus, comprehensive health, vision and dental benefits, 401(k) with employer match, paid time off, and professional development support.
We are an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates across all backgrounds and geographies.
NY Salary Range $110,000 - $150,00 annual salary
Salary Range
$110,000—$150,000 USD