Back to jobsHandle inbound and outbound calls from customers and dealerships to an exceptional standard.
Address queries related to the finance application process.
Assist customers with the completion and submission of finance applications.
Maintain accurate records of interactions, applications, and transactions.
Ensure all documentation is complete and adheres to legislative requirements.
Resolve Customer or Retailer complaints and issues promptly and effectively.
Coordinate with other departments to ensure customer satisfaction.
Develop and maintain positive relationships with dealerships and customers.
Provide support to dealerships in managing finance applications and customer queries.
Achieve a high pass rate on quality assurance conducted on your interactions.
Credit assessment of applications, ensuring compliance with the lending criteria and relevant legislation.