Senior Claims Consultant - Casualty & Financial Lines
Job Description
Working hours: 37.5 hours per week, Monday to Friday
Duration: Permanent
Location: Melbourne
Job Ref: 205044
About the role
Ansvar Australia, who are proudly part of the Benefact Group, are looking for a Senior Claims Consultant - Casualty & Financial Lines to join our Melbourne office.
The Senior Claims Consultant – Casualty & Financial Lines is responsible for the effective end-to-end management of a portfolio of both litigated and non-litigated claims across General Public Liability, Professional Indemnity, and Management Liability classes. The role requires the delivery of technically sound, policy-aligned, and commercially pragmatic outcomes, with a strong emphasis on litigation strategy, liability assessment, and proactive claims management.
The Senior Claims Consultant plays a key role in supporting the Claims Leader – Casualty & Financial Lines in driving portfolio performance, maintaining strong governance standards, and contributing to ongoing process and capability improvements. The role also supports Ansvar’s broader customer and broker value proposition, through the delivery of high-quality claims service, technical expertise, and insights that strengthen relationships and market positioning.
Why join us?
We are embracing significant organisational change and need innovative thinkers and change makers who want to shape the future, not just be part of it.
Your Voice Matters: Work directly with decision-makers who champion fresh ideas and where you can make a genuine impact.
Diverse Opportunities: As a nimble, dynamic organisation, you’ll gain exposure to challenging projects and cross-functional skills.
Meaningful Work: From our Community Education Programme to protecting heritage buildings and partnering with faith-based and community organisations, your work will make a tangible difference.
Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. Ranked amongst Australia's Top 40 Best Workplaces to Give Back in 2025, we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.
What you'll be doing
Manage a portfolio of Casualty & Financial Lines claims, including litigated and non-litigated matters, ensuring technically sound, policy-aligned, and commercially effective outcomes across the full claim lifecycle.
Develop and execute claim strategies, proactively managing investigation, liability, reserving, resolution, and escalation of complex issues, while representing the business at mediations and settlement discussions as required.
Deliver high-quality service to brokers and stakeholders, acting as a key point of contact, building strong relationships, and ensuring timely, transparent communication on claim progress and outcomes.
Support claims governance and performance improvement, including reserving accuracy, legal and supplier management, process optimisation, and adherence to regulatory and internal compliance standards.
Contribute to team capability and business improvement, sharing insights, supporting colleagues, maintaining industry knowledge, and assisting with strategic initiatives, projects, and continuous improvement efforts.
What you'll need to have
Stakeholder engagement and communication
Demonstrated ability to build and maintain strong relationships with colleagues, brokers, clients, and partners, using effective communication and negotiation skills to influence outcomes and achieve business objectives.
Analytical thinking and sound judgement
Strong capability to interpret data, assess complex claims, solve problems, and make balanced, well-informed decisions in line with business and regulatory requirements.
Insurance and legislative expertise
Comprehensive knowledge of general insurance, including casualty/financial lines claims, combined with a sound understanding of relevant legislation, industry codes, and compliance obligations.
Customer focus and performance delivery
Proven commitment to delivering high-quality customer service, consistently meeting deadlines, KPIs, and business targets while maintaining accuracy and attention to detail.
Adaptability, teamwork, and continuous improvement mindset
Positive, flexible, and team-oriented approach, with a willingness to embrace change, contribute to a supportive culture, and drive ongoing learning and improvement.
What makes you stand out
Degree qualification in relevant law discipline would be highly desirable
Minimum five years’ experience handling Casualty and/or Financial Lines claims
What we offer
A competitive salary - let's discuss it
Flexible, Hybrid working in modern CBD offices
Generous industry performance bonuses
Generous annual leave plus birthday, well-being, paid parental, volunteering & more
Tailored professional development programs
Recognised as the Best Australian Workplace for Fathers (2024)
Good Company Award Winner (2025)
Hear from the hiring manager
"Work within a team that blends deep sector specialisation with technical expertise, delivering trusted claims outcomes for our customers and the communities they support."
About us
At Ansvar Insurance, we are transforming the way we operate. As specialists in the Care, Community, Faith, Education, and Heritage sectors, we are modernising our business while staying true to our purpose - protecting those who serve others.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.