Job Description
Working hours: 37.5 hours per week, Monday to Friday
Duration: Permanent
Location: Melbourne
Job Ref: 205043
About the role
Ansvar Australia, who are proudly part of the Benefact Group, are looking for a Senior Claims Consultant - Property to join our Melbourne office.
The Senior Claims Consultant – Property is responsible for the end-to-end management of a portfolio of property claims, ensuring timely, accurate, and commercially sound outcomes that are aligned with policy coverage and organisational objectives. The role requires a strong focus on delivering exceptional customer service, acting as a trusted point of contact for brokers, clients, and internal stakeholders, and maintaining clear, proactive communication throughout the claims lifecycle.
In addition, the Senior Claims Consultant – Property will provide support to the Claims Leader – Property and the General Manager Claims, assisting with broader team initiatives, projects, and operational requirements as needed, and contributing to continuous improvement and team capability uplift.
Why join us?
We are embracing significant organisational change and need innovative thinkers and change makers who want to shape the future, not just be part of it.
Your Voice Matters: Work directly with decision-makers who champion fresh ideas and where you can make a genuine impact.
Diverse Opportunities: As a nimble, dynamic organisation, you’ll gain exposure to challenging projects and cross-functional skills.
Meaningful Work: From our Community Education Programme to protecting heritage buildings and partnering with faith-based and community organisations, your work will make a tangible difference.
Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. Ranked amongst Australia's Top 40 Best Workplaces to Give Back in 2025, we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.
What you'll be doing
Manage a portfolio of property claims, including material damage matters, ensuring technically accurate, policy-aligned, and commercially sound outcomes within delegated authority.
Oversee the end-to-end claims process, including reserving, exposure management, and participation in mediations, site meetings, and settlement discussions where required.
Deliver exceptional customer and broker service, acting as a key point of contact, building strong relationships, and providing timely, transparent communication on claim progress and outcomes.
Support claims governance and continuous improvement, including reserving accuracy, process optimisation, service provider performance, and compliance with internal policies and regulatory requirements.
Contribute to team capability and business outcomes, sharing industry insights, supporting colleagues through coaching and knowledge transfer, and actively participating in strategic initiatives and continuous improvement efforts.
What you'll need to have
Strong stakeholder engagement, communication, and relationship management – builds trusted relationships with colleagues, brokers, clients, and partners while effectively influencing and negotiating to achieve business outcomes.
Analytical thinking and sound judgement – interprets data, assesses risk, solves complex problems, and makes balanced, well-informed decisions.
Customer-focused with high performance drive – demonstrates a strong commitment to service excellence, consistently meeting deadlines, KPIs, and organisational objectives.
Comprehensive insurance and claims expertise – deep understanding of general insurance principles, claims management, risk, and relevant legislation, applied with accuracy and compliance.
Results-driven team player with adaptability – highly motivated, embraces change, contributes to a positive team culture, and supports continuous improvement while maintaining high standards under pressure.
What makes you stand out
Degree qualification in relevant disciplines would be highly desirable
Minimum five years’ experience handling property claims
What we offer
A competitive salary - let's discuss it
Flexible, Hybrid working in modern CBD offices
Generous industry performance bonuses
Generous annual leave plus birthday, well-being, paid parental, volunteering & more
Tailored professional development programs
Recognised as the Best Australian Workplace for Fathers (2024)
Good Company Award Winner (2025)
Hear from the hiring manager
"Join a team where industry specialisation and technical skill come together to deliver dependable claims outcomes for our customers and the communities they serve."
About us
At Ansvar Insurance, we are transforming the way we operate. As specialists in the Care, Community, Faith, Education, and Heritage sectors, we are modernising our business while staying true to our purpose - protecting those who serve others.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.