Customer Service Manager

Who You Are

• High School diploma or GED required
• Associate’s or Bachelor’s degree in Business, Operations, Supply Chain, or related field preferred (or equivalent experience).
• Minimum of 5 years of experience in Customer Service or Order Management, preferably in an industrial manufacturing environment.
• Proven experience supervising frontline teams and handling customer escalations.
• Strong SAP proficiency required; familiarity with CPQ or pricing tools preferred.
• Demonstrated skills in team leadership, cross‑functional coordination, KPI management, and data governance.
• Excellent communication, problem‑solving skills, strong attention to detail, and a positive, professional attitude.