Senior Manager/ Vice President, Information System & Technology, United Kingdom

Job Responsibilities

1. Entrata Application Service Management

• Establish and lead a dedicated team to support the Entrata application, ensuring high availability, performance, and user satisfaction.
• Oversee application lifecycle management including deployment, upgrades, incident resolution, and vendor coordination.
• Define and implement service level agreements (SLAs), KPIs, and continuous improvement initiatives.
• Collaborate with business stakeholders to align application capabilities with operational needs.

 2. End User Support Team Leadership

• Manage the site end-user support function, ensuring timely and effective resolution of IT issues.
• Develop and enforce support policies, procedures, and standards to enhance user experience.
• Implement ITSM best practices and tools to streamline support operations.
• Lead training and development initiatives to build a high-performing support team.

 3. Corporate IT Network & Systems Oversight (London)

• Provide administrative oversight for IT infrastructure resources located in London, including network, servers, storage, and security systems.
• Coordinate with infrastructure teams to ensure compliance, reliability, and scalability of systems.
• Support audits, risk assessments, and ensure adherence to corporate IT governance and cybersecurity policies.
• Act as the local escalation point for infrastructure-related issues and projects.