Associate Manager, Property Management (Fit-out & Civil Engineering) (Based in Pune, India)

Job Responsibilities

• Act as the primary liaison for tenants and clients, ensuring responsive communication and alignment with service expectations.
• Lead daily operations of soft services, ensuring consistent quality and client satisfaction.
• Strategically plan and manage property services, common area upkeep, and support functions.
• Conduct regular inspections to assess service adequacy, safety protocols, and maintenance needs.
• Oversee housekeeping and pantry services, ensuring adherence to SOPs and defined standards.
• Collaborate with housekeeping executives to refine workflows and implement best practices.
• Train and brief staff on operational procedures and service benchmarks.
• Manage tenant relationships and align service delivery with client expectations.
• Develop site-specific housekeeping schedules and eco-friendly initiatives.
• Analyze complaints and implement corrective actions.
• Lead landscape management, ensuring health and visual appeal of green zones.
• Lead and manage all aspects of landscape upkeep across the property, ensuring consistent quality, health, and visual appeal of green spaces.
• Monitor daily horticultural activities including lawn care, pruning, irrigation, pest control, and seasonal planting.
• Prepares and manage annual budget for submission