Service Operations Manager (High Voltage Instrument Transformers)

Lead the identification and pursuit of new service opportunities in the instrument transformer and high voltage equipment scope. Build and maintain strong relationships with end customers and sales agents. Develop and present business cases to support service scope expansion and future offerings. Drive commercial negotiations and secure service contracts. Manage service order intake and oversee execution from initiation to completion. Ensure timely delivery, revenue recognition, and payment collection. Lead cross-functional teams to meet project milestones and customer expectations. Conduct site visits and inspections to define service scope and technical requirements. Monitor project performance and implement corrective actions when necessary. Act as the primary point of contact for customers throughout the service lifecycle. Foster trust and rapport to ensure high levels of satisfaction and repeat business. Provide technical training to customers and partners on service offerings and equipment. Lead warranty cases from initiation through to final resolution, ensuring customer concerns are addressed effectively. Analyze market trends and customer feedback to identify growth opportunities. Lead initiatives to expand the scope of services offered and improve operational efficiency. Provide strategic direction and mentorship to team members involved in service delivery. Represent Trench service business in internal leadership forums and planning sessions.