Porteiro (M/F) | Tivoli Kopke Porto Gaia Hotel

What will you do?

 

• Be present at the entrance of the hotel and open the door for guests entering and leaving the hotel.
• Assist guests to get on and out of vehicles, as well as loading and unloading luggage.
• Ensure a controlled and orderly hotel entrance, managing disruptions and notifying security if regarded as necessary.
• Coordinate, alongside the Front Office team, baggage management, valet and transportation services for guests.
• Organize transportation for guests, including pre-booking services (e.g., taxi cab, shuttle bus).
• Park and lower guest cars, from the parking lot, as well as maintaining them clean and ready for usage.
• Be aware and communicate hotel services available and general safety information.
• Be knowledgeable and communicate places of interest of the city, such restaurants, museums and monuments, providing directions, recommendations and reservation options.
• Ensure to keep the front office team and management team fully informed of feedback and suggestions given by guests and other departments.