Student and Faculty Support Specialist in the College of Osteopathic Medicine

To ensure full consideration, applications must be received by 11:59pm (MT) on 02/13/2026. Position Summary: The Student and Faculty Support Specialist provides essential administrative and operational support to faculty members in the College of Osteopathic Medicine. This role ensures efficient day-to-day coordination of academic, research, and faculty needs, contributing to the smooth delivery of curriculum, research activities, and institutional service. Job Duties: 35% Faculty Support for COM Units - Collaborates with unit leaders and the COM Operations Manager to implement curriculum into the Curriculum Workflow system. - Collaborates with unit leaders and the COM Operations Manager to input course schedules into Banner. - Serve as the primary point of contact for faculty administrative needs. - Manage calendars, schedule meetings, coordinate appointments and travel arrangements. - Assist with the preparation of syllabi, course materials, examinations, and presentations. - Support course coordination activities including exam proctoring, room reservations, and distribution of teaching materials. - Draft and send routine communication between faculty, students, and administrative departments. - Assist with course evaluation processes, data collection, and curriculum documentation. - Update and maintain online course content within the institution’s Learning Management System (LMS). - Support the planning and execution of departmental meetings, faculty development events, research symposia, and guest lectures. - Support P-card purchases, submit travel reimbursements, and assist with budget tracking and financial compliance. 20% Student Interaction and Support - Serves as the front-facing position to welcome and support students and external guests who enter the office or contact via phone, emails, etc. -The Specialist will answer student questions and address concerns such as where a class may be located, and how to contact a faculty member. - The Specialist will appropriately refer students to other resources on campus. They will be knowledgeable about student development and be culturally competent; - Have detailed knowledge and maintain point of contact communication with other campus support services. - Coordinate between instructors, student services staff, counselors, and administrators to enhance the academic success of students. - Serve as liaison for students with dean, faculty and college administrative staff; provide accurate information to instructors, students and to the public. - Provide basic and initial assistance to students with questions about classes, registration, permission, etc. using established guidelines, policies and procedures - Addresses individualized student questions or concerns; - Creates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures, backgrounds, and identities. 15% Accreditation/Compliance Record Maintenance - Maintain accurate and confidential records of every student interaction including in-person visits, phone, and online consultations. - Maintain committee documentation/records to meet accreditation requirements. - Aids faculty in gathering and maintaining information required to meet compliance and accreditation needs. - Ensure compliance with FERPA, HIPAA, and other institutional and regulatory guidelines. - Track faculty academic and service workloads, committee participation, and performance evaluations as needed. - Maintain accurate and confidential records including faculty CVs, licensures, evaluations, and committee assignments. 15% Curriculum Workflow Support for COM Units - Collaborates with unit leaders and the COM Operations Manager to implement curriculum into the Curriculum Workflow system. - Collaborate with course directors to set up and manage course shells, instructional content, and assessments in the learning management system (Canvas), ensuring timely release and accessibility compliance of all materials. - Upload curricular documents, session recordings, and monitor deadlines while following up with faculty to track and support completion of deliverables. - Manage LMS logistics including enrollment lists, gradebooks, and assessments, and provide support for course exam administration in coordination with the assessment team. 10% Supervise Student Employees - Hire, train, schedule, and evaluate student employees in job responsibilities and office culture. Student employees report to this person when they have questions or need to coordinate time off and work schedules. - Provide access to and support for COM resources, services, and equipment. - Oversee common tasks performed by student employees. 5% Other Duties as Assigned - Collaborate with the other members of the ASC and refers faculty members to the correct ASC team members and other resources on campus. - Support departmental initiatives and special projects as requested. - Assist in temporary coverage for other administrative roles during absences or peak periods. - Contribute to the continuous improvement of administrative processes and systems within the college. - Respond to emerging needs or institutional priorities that align with the scope of the position. Minimum Qualifications: - Associate’s degree in business administration, education, health sciences, or a related field; bachelor’s degree preferred. - At least 2 years of administrative support experience, preferably in a higher education or medical/clinical environment. Preferred Qualifications: - Excellent written and interpersonal communication skills - Strong attention to detail - Proficiency with Microsoft Office Suite applications - Strong work ethic and high degree of energy - Experience working with students from historically underrepresented or underprivileged populations - Demonstrated ability to work effectively with students, parents, faculty, and staff