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Forklifts | Material Handling | Operations Support | Parts & Service | Corporate Aftermarket
✅Customer & Dealer Support (High Priority)
We believe in:
✔ Ownership
✔ Integrity
✔ Initiative
✔ Growth
✔ Excellence
✔ Teamwork
We win together. We grow together. We protect our people.
Corporate Aftermarket Support Specialist (Entry–Mid Level Growth Role)
Charlotte, NCPosted 5 months ago
Full Timeonsiteentry
Job Description
Corporate Aftermarket Support Specialist (Entry–Mid Level Growth Role)
Department: Service
Employment Type: Full Time
Location: Corporate Branch
Reporting To: Alex Phifer
Description
Forklifts | Material Handling | Operations Support | Parts & Service | Corporate Aftermarket
📍 Location: WMH Corporate HQ – Charlotte, NC
🏢 Division: Aftermarket | Operations Support | Customer Experience
🎯 Level: Entry–Mid Level | High-Growth Track
Join WMH — Where Aftermarket Excellence Meets Industry Innovation 🚀
🏢 Division: Aftermarket | Operations Support | Customer Experience
🎯 Level: Entry–Mid Level | High-Growth Track
Join WMH — Where Aftermarket Excellence Meets Industry Innovation 🚀
At WMH, we don’t hire for today — we hire for who you can become.
This Corporate Aftermarket Support Specialist role is a career-launch opportunity for driven, detail-oriented professionals looking to break into corporate aftermarket operations with real visibility, hands-on experience, and a clear path to advancement.
If you love:
- Fast-paced operations
- Being the go-to problem solver
- Working across service, parts, technicians & customers
- And growing into leadership…
👉 This role was built for you.
⚠️ This role is designed for entry to mid-level professionals. Highly seasoned aftermarket managers or senior-level veterans may find this role below their experience level.
🧩 Your Mission
You are the corporate connector that keeps WMH’s aftermarket engine running smoothly across:
- Branches
- Technicians
- Parts & Service Teams
- OEMs
- Customers
You bring clarity, coordination, and consistency to everything aftermarket.
🛠️ What You’ll Do
✅Customer & Dealer Support (High Priority)
- Provide high-level parts & service support for WMH branches and customers
- Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
- Assist with equipment records, repair coordination, and customer communication
- Support Linde/other OEM programs, portals, policies & compliance
✅Service & Parts Coordination
- Work closely with Service Managers, Parts Teams, & Regional Directors
- Track open work orders, parts shortages, backorders, and ETA updates
- Support quoting, job scheduling, PM program coordination & contract maintenance
- Monitor fleet health, PM compliance, and equipment uptime
✅Aftermarket Process Optimization
- Standardize best practices across Service, Parts, Warranty, & Support
- Help with reporting, KPI tracking, and operational improvement
- Support corporate initiatives: safety, productivity, efficiency, & customer experience
🦺 Safety, Compliance & Technician Training Support
- Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
- Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
- New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
- Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.
💻 Systems You’ll Learn
Systems & Data Management
Systems & Data Management
- Dealer/OEM Portals
- Fleet Database
- Service CRM
- Parts Ordering Platforms
- Warranty Management Systems
You’ll become a corporate systems specialist.
🧠 What You Bring (Your Strengths)
✔ Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
✔ Knowledge of parts, service, warranty, or technical support
✔ Strong customer service and communication skills
✔ Ability to coordinate multiple moving parts under pressure
✔ Tech-savvy — systems, databases, reporting & process tracking
✔ Problem-solver mindset — you see roadblocks and create solutions
✔ Organized, detail-focused, reliable
💥 Why THIS Role Matters
This role is the bridge between:
✔ Knowledge of parts, service, warranty, or technical support
✔ Strong customer service and communication skills
✔ Ability to coordinate multiple moving parts under pressure
✔ Tech-savvy — systems, databases, reporting & process tracking
✔ Problem-solver mindset — you see roadblocks and create solutions
✔ Organized, detail-focused, reliable
💥 Why THIS Role Matters
This role is the bridge between:
- Technicians
- Branches
- Corporate
- OEMs
- Customers
You directly influence:
✅ Equipment uptime
✅ Customer satisfaction
✅ Technician success
✅ Aftermarket growth
✅ Equipment uptime
✅ Customer satisfaction
✅ Technician success
✅ Aftermarket growth
🌟 What WMH Offers You
💰 Competitive Pay + Performance Opportunities
- We reward expertise, performance, and growth — not just tenure.
🏥 Premium Full Benefits Package
- Medical, Dental, Vision
- Life insurance & AD&D
- HSA & PPO options
- Company-paid benefits
📈 Real Career Advancement
Aftermarket is one of our fastest-growing divisions. Growth paths include:
➡ Corporate Aftermarket Coordinator
➡ Parts Manager
➡ Service Manager
➡ Warranty Specialist
➡ OEM Programs Specialist
➡ Operations Leader
Aftermarket is one of our fastest-growing divisions. Growth paths include:
➡ Corporate Aftermarket Coordinator
➡ Parts Manager
➡ Service Manager
➡ Warranty Specialist
➡ OEM Programs Specialist
➡ Operations Leader
🧠 Training & Development
- OEM certifications
- WMH leadership training
- Systems Mastery training
- Corporate & Regional Mentorship
🎉 Culture That Wins
At WMH, you’re not a number — you're a difference-maker.
At WMH, you’re not a number — you're a difference-maker.
We believe in:
✔ Ownership
✔ Integrity
✔ Initiative
✔ Growth
✔ Excellence
✔ Teamwork
We win together. We grow together. We protect our people.
WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.
🔥 Why WMH?
- Exclusive Linde Material Handling partnership
- Industry-leading automation & fleet tech
- Leadership development at every level
- Top-tier pay + long-term stability
- Culture built on innovation, accountability & growth
This isn’t a parking spot.
This is a launchpad.
This is a launchpad.
If you’re ready to:
✅ Stop watching growth
✅ Start building it
✅ And shape the future of aftermarket operations…
✅ Stop watching growth
✅ Start building it
✅ And shape the future of aftermarket operations…
👉 Apply Today:
wmhsolutions.pinpointhq.com
wmhsolutions.pinpointhq.com