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Location: Charlotte, NC (WMH Corporate Headquarters)
Division: Aftermarket | Service Operations | Customer Support
Corporate Aftermarket Support Specialist – Service & Parts Operations
Charlotte, NCPosted 3 months ago
Full Timeonsitemid
Job Description
Corporate Aftermarket Support Specialist – Service & Parts Operations
Department: Supporting
Employment Type: Full Time
Location: Corporate Branch
Reporting To: Alex Phifer
Description
Location: Charlotte, NC (WMH Corporate Headquarters)
Division: Aftermarket | Service Operations | Customer Support
You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp.
WMH is growing — and so is the complexity of our aftermarket operations.
As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support — and can connect the dots across teams.
This role isn’t reactive support.
It’s operational leverage.
It’s operational leverage.
🧩 What You’ll Own
1️⃣ Aftermarket & Customer Support
- Serve as a primary corporate support resource for branches, technicians, and customers
- Troubleshoot parts, service, warranty, and equipment-related inquiries
- Coordinate escalations, documentation, and OEM portal activity
- Support Linde and other OEM programs, compliance, and policies
- Partner with Service Managers, Parts Teams, and Regional Leaders
- Track work orders, parts availability, backorders, and ETAs
- Support PM programs, service scheduling, quoting, and contract maintenance
- Monitor fleet health, uptime, and preventative maintenance compliance
- Support standardization across service, parts, and warranty workflows
- Assist with KPI tracking, reporting, and operational improvements
- Coordinate technician onboarding and OEM training schedules
- Track EHS, OSHA, and safety compliance in partnership with corporate leadership
- OEM / Dealer Portals
- Service CRM & Fleet Databases
- Parts Ordering & Warranty Platforms
- Internal reporting and operational tools
(We train you — experience matters more than perfection.)
🧠 Who Thrives in This Role
- Experience in material handling, industrial equipment, dealership, or aftermarket operations
- Familiarity with service, parts, warranty, or technical support environments
- Strong communication skills — you translate complexity into clarity
- Organized, detail-driven, and calm under pressure
- Comfortable juggling multiple priorities across teams
- Naturally proactive — you see issues before they become problems
This position gives you visibility across:
- Service
- Parts
- Warranty
- OEM relationships
- Regional & corporate leadership
Many WMH leaders started in roles like this.
Future paths include:
- Corporate Aftermarket Coordinator
- Parts or Service Management
- Warranty or OEM Program Leadership
- Operations & Regional Leadership
🌟 What WMH Offers
- Competitive pay with performance upside
- Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
- OEM certifications & systems training
- Leadership development & mentorship
- A culture that values clarity, accountability, and growth
Final Note
If you like being the person who:
- Connects teams
- Solves problems
- Keeps operations running smoothly
…and you want to grow inside a company that’s building for the long term —
This role was built for you.
👉 Explore careers at WMH Solutions:
https://wmhsolutions.pinpointhq.com
https://wmhsolutions.pinpointhq.com