Returns Coordinator

Duties & Responsibilities

Primary Focus: S5 Returns Processing

• Evaluation: Receive and inspect all incoming S5 product returns to determine condition and eligibility.
• Documentation: Complete Return Notifications and data entry within the SAP database.
• Inventory Restoration: Order replacement boxes or missing components required to bring items back to "saleable" condition.
• Credit Management: Issue customer credits and re-shelve items once the return process is finalized.
• Escalation: Collaborate with Sales and the Operations Manager regarding items that fall outside the return window or are in non-storable condition.
• Tracking: Maintain accurate logs and tracking of all S5 returns as per Ottobock policy.

Future Development: S4 Returns (Training Phase)

• Warranty Verification: Unpack and examine incoming S4 warranty shipments, verifying contents against invoices or bills of lading.
• Compliance: Follow established S4 processes to verify warranty compliance and code against Field Monitoring Reports (FMRs).
• Collaboration: Work with MASC and the Returns Department to determine specific courses of action for credits.
• Disposition: Coordinate with the sales team on "goodwill" credits for items outside of warranty and manage the return of items to the point of origin for further technical inspection.

General Operations Support

• Inventory Accuracy: Identify discrepancies between physical returns and inventory records, taking appropriate corrective action.
• Documentation: Maintain complete shipping and receiving documentation for all returned regulated products or hazardous materials.
• Investigation: Investigate lost or damaged return shipments and process necessary adjustments.

Additional Duties

• Other duties as assigned based on business and operational needs.