Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in Brazil.

You will join a fast-growing global organization operating at the intersection of messaging technology and customer experience, supporting businesses that rely on WhatsApp-based communication at scale. In this role, you will act as a key technical point of contact for clients and partners, helping them troubleshoot complex issues related to APIs, integrations, and messaging workflows. You will collaborate closely with internal engineering and L2 support teams, as well as external stakeholders, to ensure fast and effective resolution of technical challenges. The environment is highly dynamic and international, offering constant exposure to modern web technologies and API-driven ecosystems. You will also play an important role in guiding clients through the WhatsApp Business ecosystem and improving their overall experience. This is a fully remote opportunity where curiosity, problem-solving, and communication skills are highly valued.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in Brazil.

You will join a fast-growing global organization operating at the intersection of messaging technology and customer experience, supporting businesses that rely on WhatsApp-based communication at scale. In this role, you will act as a key technical point of contact for clients and partners, helping them troubleshoot complex issues related to APIs, integrations, and messaging workflows. You will collaborate closely with internal engineering and L2 support teams, as well as external stakeholders, to ensure fast and effective resolution of technical challenges. The environment is highly dynamic and international, offering constant exposure to modern web technologies and API-driven ecosystems. You will also play an important role in guiding clients through the WhatsApp Business ecosystem and improving their overall experience. This is a fully remote opportunity where curiosity, problem-solving, and communication skills are highly valued.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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