Assistant Station Manager, Bukit Panjang LRT

Responsibilities

Responsibilities:
• Ensure a safe and secure travel experience for our commuters.
• Ensure the delivery of excellent commuter-centric customer service experience focusing on care and comfort.
• Ensure delays and incidents are responded promptly and handled appropriately.
• Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith.

 

Support station operations and requirements
• Provide excellent commuter-centric customer service at station
• Conduct security patrol within station premises
• Conduct checks to ensure station equipment are in good working condition
• Respond to alarm status promptly e.g. fire alarm, ESP, etc.
• Perform crowd control to facilitate the movement of commuters at station concourse and platforms
• Carry out first-line recovery of trains, station and trackside equipment
• Perform administrative duties

 

Support train operations and requirements
• Provide excellent commuter-centric customer service in train
• Man revenue service train, handle train defects and operate train when required
• Perform sweep train operation to ensure system is safe before revenue service.
• Conduct security sweep on board trains

 

Comply with Rules, Regulations and Procedures
• Respond to rail incidents and/or accidents in accordance with assigned roles and responsibilities
• Communicate operational and service information to relevant staff and commuters during rail incidents and/or accidents
• Assist in the investigation of rail incidents and/or accidents
• Operate trains as instructed by Operations Control Centre

 

Support continuous improvement activities to enhance service reliability
• Propose workflow improvements to enhance operational efficiency of station and trains operations