Job Description
Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values andcustomer service. We are a diverse organization that provides the opportunity to excel in a fast-paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience.Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.
General Duties and Responsibilities:
• Has basic understanding of all food menu items and specifications
• Has basic understanding of all beverage menu items and specifications
• Has full knowledge and can recognize all members of the Make it Nice Hospitality
Management team as outlined in Nomad Service manual.
• Has full knowledge and can discuss all Make it Nice Restaurants, Publications,
Accolades, Designers, Tools, and Partnerships as outlined in the Nomad Service
Manual
• Has full knowledge and can discuss all areas of the restaurant and their design
inspiration
• Actively participate and contribute in pre-meal meetings
• Knows and executes the service guidelines outlined in the NoMad Service manual
and the Make it Nice Field Manual
• Greet guests in a positive, friendly manner with eye contact and intention
• Assists guests to their seats, and makes them feel welcome with genuine hospitality
• Bid farewell to guests, using guest’s name when known, and encourage them to
return.
• Consistently follow sequence of service utilizing all proper procedures and
techniques standardized by management.
• Must work as a team and pro-actively assist all employees in servicing guest needs
with a controlled sense of urgency
• Communicates the needs of the guests to kitchen and management. Informs
management of guest reactions and comments. Assists management as needed to
ensure smooth operation and quality service.
• Always uses position numbers.
• Executes opening, closing, and ongoing sidework
• Checks dining area, tables, and chairs for cleanliness. Maintains cleanliness and
organization of service stations and service areas.
• Greets guests promptly as they enter the restaurant, making a positive first
impression. Greets guests warmly with a smile and making eye contact.
• Uses the guest’s name at all times. Knows and acknowledges all VIPs by name.
• Answers phones, keeps accurate count of reservations and handles reservation book.
• Can positively recognize restaurant industry reviewers, writers, heads of industry,
and health department officials and quickly relays this information to management.
• Runs VIP chits to dining room managers, servers, bartenders, sommeliers, and Chefs
• Handles all transfer tickets from the bar to the dining room
• Assists in transferring drinks from the bar into the dining room using a tray at all
times
• Assists with checking bags, coats, and other guest items
• Assist guests to tables and help with seating
• Collects and stores menus. Maintains the cleanliness and appearance of the menus.
• Ensures that all menus have proper inserts and are current according to the most
recent changes. Replaces all menus in poor condition after making sure that
replacements are available.
• Has complete knowledge of the floor plan, table #s and stations.
• Monitors which tables are in use, available, and about to turnover. Is immediately
aware when tables are reset and ready for guests. Checks for completeness of table
settings prior to seating guests.
• Frequently checks back with guests who are waiting to be seated. Makes it evident
to guests that they have not been forgotten and that tables are being prepared for
them.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Shut down podium and forward phones to voice-loop at end of shift.
• Maintains a neat and orderly podium area. Constantly ensures that the entrance to
the restaurant is clean.
• Helps promote a safe and clean environment for guests and co-worker.
• Participates in service/culinary education sessions
• Follow uniform and appearance standads
• Follows and executes Gekko core service standards as outlined in training.
• Follow all procedures and policies set forth by the company, division and
department.
• Follow all health and safety regulations.
• Successful completion of Restaurant Training Program, as well as ongoing training
and testing will be required
• Further duties not currently listed in this outline may be added at the manager’s
discretion.