Maitre (M/F) - NH Lisboa Campo Grande

What will you do?

 

• Manage day-to-day operations, ensuring processes and procedures related to product set ups, quality and service and meeting brand standards. 
• Organize, coordinate and assign the activities, tasks and shifts of the restaurant staff. 
• Supervise service of all F&B team members for all areas under his/her responsibilities.
• Ensure that team members know and offer the different products and services available at the hotel’s restaurant. 
• Make sure that all information communicated by hotel in-house commercial department is received and properly executed by the F&B team.
• Together with the relevant responsible, work in the menu planning according to the company's quality criteria.
• Supervise the assembly of the hotel rooms in the organization of events, organizing the layout of the rooms based on the information transmitted by the commercial department. 
• Maintain a direct and frequent contact with guests to ensure that their expectations are meet. 
• Demonstrate an excellent knowledge of frequent guests paying attention to their preferences. 
• Handle and monitor comments, suggestions and complaints from guests, creating and executing action plans. 
• Develop and implement procedures for managing quality of F&B areas. 
• Identify opportunities to increase the F&B Department income by Upselling.
• Control the expenses within all areas under his/her responsibilities and participate in the preparation of the annual departmental budget. 
• Recruit, interview and train team members. 
• Provide supervision, feedback and recognition to the team members on their performance and development.
• Ensure compliance with health, safety, sanitation and alcohol awareness standard.