Dealer Service Representative

Key Responsibilities

• Receive, review, and process warranty claims from customers and dealers
• Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions
• Verify warranty eligibility, documentation, and compliance with company policies
• Coordinate with production, quality, and service teams to resolve warranty issues efficiently
• Maintain accurate records of warranty claims, communications, and resolutions in company systems
• Assist in identifying recurring issues and trends to support continuous improvement efforts
• Provide exceptional customer service while handling potentially sensitive or escalated situations
• Follow all company policies, safety procedures, and quality standards

Qualifications

• High school diploma or equivalent required; additional education preferred
• Previous customer service experience required; warranty or manufacturing experience preferred
• Strong verbal and written communication skills
• Ability to handle multiple tasks while maintaining accuracy and attention to detail
• Proficient in basic computer systems and data entry
• Strong problem-solving skills with a customer-focused mindset
• Ability to work independently and as part of a team

Preferred Skills

• Experience with warranty claims, service departments, or manufacturing environments
• Familiarity with truck bodies, automotive, or industrial equipment is a plus
• Professional phone and email communication skills
• Organizational skills with the ability to prioritize workload

Work Environment & Expectations

• Office-based position with regular interaction across departments
• Fast-paced environment requiring adaptability and professionalism
• Commitment to maintaining a positive customer experience