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Job Description
This role focuses on people leadership, customer engagement, and cross functional coordination, ensuring that application support and tester hardware operations within customer laboratories meet business, quality, and operational objectives. The Application Manager acts as the primary escalation point for complex technical and operational issues, while driving continuous improvement and team capability development.
Key Job Responsibilities and Duties:
Team Leadership & Management
• Lead, mentor, and develop a team of application engineers supporting Advantest equipment across assigned customer accounts.
• Own resource planning, workload prioritization, and capability development for effective multi customer support.
• Conduct performance reviews, coaching, and career development planning.
• Foster a culture of accountability, collaboration, and customer focus.
Application Support Oversight
• Provide managerial oversight for pre-sales and post sales application support activities.
• Act as escalation point for complex issues such as correlation failures, yield impacts, test time concerns, or production instabilities.
• Guide teams on test methodologies, software capabilities, and best practices without direct hands-on programming responsibility.
• Ensure timely delivery of application training and technical workshops.
Customer & Stakeholder Engagement
• Serve as primary management interface for key customers on application and operational matters.
• Build trusted customer relationships to drive long term platform preference.
• Represent customer feedback internally and influence support strategies and improvements.
• Work closely with sales, service, and R&D management for cohesive customer support.
Operational & Strategic Contribution
• Drive continuous improvement initiatives across support processes and team effectiveness.
• Define and monitor operational metrics related to support quality and responsiveness.
• Contribute to regional or global application support initiatives.